Policy
Refund policy
Effective July 30, 2026. Membership products are billed for platform access and visibility features, not for guaranteed hiring or engagement outcomes.
Cancellations
Monthly plans may be canceled before the next billing cycle to stop future renewal charges. Access generally remains available through the end of the paid period unless otherwise stated.
Refunds
Amounts already billed are ordinarily non-refundable except where required by law or where a duplicate or erroneous charge occurred.
Approved exceptions may include duplicate payments, clear technical billing errors or cases where a plan was charged after timely cancellation.
Where a refund is approved after payment gateway activation, the refund is intended to be processed back to the original payment source, subject to gateway and bank processing timelines.
Support and processing timelines
Customer support aims to acknowledge payment-related requests within two business days and resolve standard billing, cancellation, or refund requests within five to seven business days, subject to gateway and banking timelines.
Refund or billing requests should include the customer name, registered email, plan name, payment date, amount, and a short explanation of the issue.
Future transaction services
If escrow or facilitator-led transaction tooling launches later, separate payment, dispute and refund terms may apply to those flows.