Payments
Merchant disclosures
This page summarizes the business, service-delivery, support, and refund disclosures typically reviewed by payment gateways during merchant onboarding.
Use this page alongside the Terms, Privacy, Refund Policy, and Contact pages when submitting your payment gateway application.
Merchant identity
Brand: Council of Fractional CXOs
Operating entity: Jugraj Solutions LLP
Primary website: https://www.cfcxo.org
Billing descriptor: CFCXO / Jugraj Solutions LLP
Registered address: 3, Teja 309, My Home Navadweepa, Hitech City Road, HITEC City, Hyderabad, Rangareddy, Telangana, 500081
PAN: AATFJ7792F
GSTIN: 36AATFJ7792F1ZM
LLPIN: ACD-1569
Business model and offering
CFCXO is a membership-led marketplace and collaboration platform for fractional CXOs, senior independent operators, and hiring teams. The current payment use case is membership billing. Escrow and split-settlement flows for engagements remain deferred until payment-partner and compliance approvals are in place.
The current customer-facing payments use case is recurring or one-time membership billing for platform access, visibility, and workflow features. Marketplace discovery does not guarantee hiring, introductions, or engagement outcomes.
Service delivery and activation
Membership access and digital platform entitlements are typically activated immediately after successful payment, or within one business day if a manual risk or account review is required.
Because the product is digital, there is no shipping or physical fulfillment. Access is delivered through account activation, plan-based entitlements, and software features within the platform.
Refunds, cancellations, and billing support
Membership charges are generally non-refundable once billed, except where required by law, where a duplicate or erroneous charge occurred, or where a paid plan was charged after a valid cancellation request.
Customers may cancel recurring membership plans before the next billing cycle to stop future renewals. Access generally continues through the end of the current paid period unless the account is suspended for policy or legal reasons.
Where refunds are approved after payment gateway activation, refunds are intended to be processed back to the original payment source, subject to gateway and banking timelines.
Support and grievance handling
Support email: kushagra@cfcxo.org
Support phone: +919820164379
Grievance email: kushagra@cfcxo.org
Support hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Customer support aims to acknowledge payment-related requests within two business days and resolve standard billing, cancellation, or refund requests within five to seven business days, subject to gateway and banking timelines.
Legal and policy references
Customers and payment partners should review the published Terms of Use, Privacy Notice, Refund Policy, and Contact page together with this disclosure page.
Future escrow, split-settlement, and facilitator-led engagement payment flows will only be activated after appropriate payment-partner approval, legal sign-off, and operational readiness are in place.